NEWS

MINI BATTERY SHUT DOWN ISSUES

Users of the new MINIs have found a combination of circumstances on a few cameras that result in a battery shutdown. The issue can be resolved with an update of the firmware. This update is available on both Google Play and iTunes.

How to proceed:
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1. First of all, please take a look at the App online manual available here to understand the basics of the connectivity between the App and the batteries. www.blueshape.net/apps/onlinehelp/granitelink/Introduction.html
 
2. Then please read how to proceed with the Firmware Upgrade here;www.blueshape.net/apps/onlinehelp/granitelink/FirmwareUpgrade.html
 
Please remember that if you have some brand new batteries, you need to activate them by charging a few minutes because they are in deep sleep mode and in such state they cannot communicate.
 
3. Turn on the battery Wi-Fi: push and hold the LED button for approx 8 seconds, until the green LED light up, then release it
 
4. Connect smartphone/tablet as indicated and launch the update.
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We apologize for the inconvenience.  If you encounter issues, please email support@blueshapeusa.com.